(Last update: 13 September 2017)

THIS SITE IS OWNED AND OPERATED BY : IMAGE MAGIC DIGITAL PRINTING SERVICES

The following chapters are included in the TERMS & CONDITIONS

 

Image Magic Digital Printing Services offers graphic design templates and printing services for the corporate and private consumer market. Other services include storing of printed material from previous orders, images, pictures and logo through the Image Magic Digital Printing Services websites.
Image Image Magic Digital Printing Services (“IMAGE MAGIC” “us” “our” “we”) operates this Site to provide online access to information about IMAGE MAGIC and the products, services, and opportunities we provide (the “Service”). By accessing IMAGE MAGIC’s World-Wide pages, you agree to the following Terms & Conditions set forth herein (“Terms & Conditions”). Additional terms & conditions applicable to specific areas of this Site or to a particular content or transactions will also be posted in particular areas of the Site and, together with these Terms & Conditions, you govern your use of those areas, content or transactions. These Terms & Conditions, together with applicable additional terms & conditions, are referred to as this “Agreement.” If you do not agree to the following terms & conditions, you are barred from using the services provided by us. 
Image Magic reserves the full right to make modifications or changes to this Agreement at any time without prior notice. Your use of the Site following any such modification constitutes your agreement to follow and be bound by the Agreement as modified and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby by reference into this TERMS & CONDITIONS column. Any legal entity or private person that accesses this site should review these TERMS & CONDITIONS each time they access the Site. The last date these TERMS & CONDITIONS were revised is set forth below.
You may use the Service, the Site, the information, text, graphics, photographs, document layouts, artwork, writings, images and/or other information that you see, hear or otherwise experience on the Site (the “Content”) solely for your noncommercial, personal purposes and/or to learn about IMAGE MAGIC products and services. No right, title or interest in any Content is transferred to you, whether as a result of copying such Content or otherwise.
IMAGE MAGIC reserves complete title and full intellectual property rights in all Content. Except as expressly authorized by this Agreement, you may not use, distribute, publish, alter, copy, distribute, transmit, or derive another work from any portion of the Content obtained from the Site or the Service, except as expressly allowed in these TERMS & CONDITIONS.
The Site and the Content are protected by Malaysian/or foreign copyright laws, and belong to IMAGE MAGIC or its subsidiaries or the copyrighted property of parties from whom IMAGE MAGIC has licensed such property. The copyrights in the Content are owned by IMAGE MAGIC or other copyright owners who have authorized their use on the Site. You may download and reprint Content for non-commercial, non-public, personal use only. (If you are browsing this Site as an employee or member of any business or organization, you may reprint Content only for educational or other noncommercial purposes within your business or organization, except as otherwise permitted by IMAGE MAGIC). With the exception of the Sample Design and Template, you may not manipulate or alter in any way images or other Content on the Site without specific permission from IMAGE MAGIC or the copyright owner.
IMAGE MAGIC has included Sample Design and Template on certain pages within the Site, to demonstrate the application and convenience of its products and services. You may print, reprint and manipulate the Sample Design and Template for this purpose, but you may not crop or change the composition of the image, or use the image for commercial purposes. Any other use requires specific permission from IMAGE MAGIC or the copyright owner.
IMAGE MAGIC can at any time without prior notice add to, delete from, or modify any part of the Content. All Sample Design and Template created using the design tool of the Site can be made available for use by other parties in the future. You do not obtain any right or claim to any of the Sample Design and Template through your creation of a template and/or your incorporation of a Sample Design and Template into one or more products. Other IMAGE MAGIC customers may use the design tools to create designs (e.g. logos or business card) that have similar or identical combinations of these Sample Design and Template therefore, IMAGE MAGIC does not guarantee that your design will not have similarities to the designs used by other parties. IMAGE MAGIC provides no warranty of any kind that designs created using the design tools will not infringe, or be subjected to a claim of infringing the trademark or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether the design is legally available for your use and does not infringe the rights of another party.
You may use this Site and its Content for the sole purpose of creating, designing, and ordering products or services (referred to herein as "Products") solely through IMAGE MAGIC. No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. Apart from the finished Products as they are supplied by IMAGE MAGIC, you are not entitled to use any portion of the Content from IMAGE MAGIC.
Links on the Site to third party web sites or information are provided for your convenience. If you use these links, you will leave the Site. IMAGE MAGIC does not endorse, sponsor, recommend, verify, or attest to the accuracy of the content of the web sites that are linked and accepts no responsibility for their use or content. If you use the links to the websites of IMAGE MAGIC affiliates or service providers, you will be considered as leaving IMAGE MAGIC website, and will be subjected to the terms of use and privacy & security policy applicable to those websites.
You agree to use this Site in a responsible manner that is in full compliance with these TERMS & CONDITIONS and with your local laws and regulations, including export and import regulations. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious or otherwise objectionable. Without limitation, no portion of Content may be utilized as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person's right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity.
IMAGE MAGIC may terminate its service to any customers found to be using IMAGE MAGIC to engage in any undesirable activities. You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products.
By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize IMAGE MAGIC to produce the Products on your behalf.
IMAGE MAGIC cannot and does not guarantee or warrant that files or software available for downloading through the Site will be fully compatible, free of infection by software viruses or other harmful computer code, files or programs.  
Any software available for download via the Site is the copyrighted work of IMAGE MAGIC and/or its licensors. Use of such software is governed by the terms of the end user license agreement that accompanies or is included with the software. Downloading, installing, and/or using any such software indicates your acceptance of the terms of the end user license agreement.
IMAGE MAGIC MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SITE, THE SERVICE OR THE CONTENT.
IMAGE MAGIC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SITE, THE SERVICE, THE CONTENT, AND ANY PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED VIA THE SITE. IMAGE MAGIC DOES NOT WARRANT THAT THE FUNCTIONS PERFORMED BY THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS IN THE SITE OR THE SERVICE WILL BE CORRECTED. IMAGE MAGIC DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT, OR THAT ANY ERRORS IN THE CONTENT WILL BE CORRECTED. THE SITE, THE SERVICE AND THE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
IN NO EVENT WILL IMAGE MAGIC BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF

 

(I) THE USE OF OR INABILITY TO USE THE SITE, THE SERVICE, OR THE CONTENT,

 

(II) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SITE;

 

(III) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE, THE SERVICE AND/OR THE CONTENT,

 

(IV) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR

 

(V) ANY OTHER MATTER RELATING TO THE SITE, THE SERVICE, OR THE CONTENT, EVEN IF IMAGE MAGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE, THE SERVICE, THE CONTENT, OR WITH THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

 

 

You understand and agree that you are personally responsible for your behavior on the Site. You agree that you shall indemnify, defend and hold harmless IMAGE MAGIC, its parent companies, subsidiaries, affiliated companies, joint ventures, business partners, officers, licensors, employees, agents, and any third-party information providers to the Service from and against all claims, liability, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees and expenses arising out of or related to

(i) your breach of these TERMS AND CONDITIONS or

(ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.

You confirm that you have read, understood and agree to the imagemagic.com.my Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by imagemagic.com.my , its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the imagemagic.com.my Privacy Policy. If you are not a resident of the Malaysia, please note that the personal information you submit to the Site will be transferred to Malaysia and processed by imagemagic.com.my in order to provide this Site and its services to you, or for such other purposes (as set forth in the Privacy Policy)
You confirm that you have read, understood and agree to the imagemagic.com.my Membership Terms & Conditions (as set forth in the Membership Terms & Conditions), the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you.

MEMBERSHIP TERMS & CONDITIONS

MEMBERSHIP TERMS & CONDITIONS

 

1. Membership

 

1.1 Application for Membership is open to those residing in Malaysia aged 18 and above. However, approval of membership is subject to the discretion of the Management of Image Magic.

 

1.2 The management of Image Magic. has the right to decline any individual Member status or to terminate a Member's membership at its discretion without prejudice.

 

1.3 Employees of Image Magic., its affiliates, subsidiaries, advertising agencies and suppliers are not eligible to become Image Magic Members.

 

1.4 Individuals who wish to join Image Magic as a Member must first complete the online registration form. Each Image Magic member is entitled to only 1 account (Online Member Account).

 

1.5 Members may terminate their membership at any time. As proof, all requests for termination of membership must be in writing and mailed to Image Magic.

2. Ordering / Operations

 

2.1 All printing of Image Magic products will be solely undertaken by Image Magic or its appointed vendor. Image Magic Members are restricted from submitting any order for an Image Magic product to another printer/lithographer. If a Member does not adhere to this condition, the management reserves the right to terminate his or her service account and membership as well as demand the return of all materials and information pertaining to Image Magic. In such a case, Image Magic will reimburse that Member for the return of materials which shall be considered “used” and payment shall be as according and subject to the condition of those materials.

 

2.2 Image Magic Members are solely responsible for their own customers including any transaction such as payment collection.

 

2.3 Image Magic reserves the right to reject any order that does not comply with the standard product specifications for output set by Image Magic and stated in the members’ Image Magic website.

 

2.4 Once you submit an order to Image Magic, it is considered a purchase. Once an order is in the process stage (i.e, “Print”, “Shipped” or “In Processing” status) it cannot be canceled or changed.

 

2.5 If Member is required to amend and resend artwork file to Image Magic, Member must do so within 14 working days after “Pending” notice is given by Image Magic. Or else the order will be considered null and void. All payment made for that particular order will not be refunded. Image Magic will not entertain any members’ request to change their order to another order of lesser, equivalent or higher value.

 

2.6 Order will not be processed if printing fee is not paid.

 

2.7 Image Magic provides printing services to its Members only.

 

2.8 Image Magic will not provide color proofing or proofreading services. However, we do provide online pdf proof checking. Member who wish to print actual sample proofing, members could request for a sample proofing for a small fee. It is a full color sample made from the actual files that is given by the Member itself.

 

2.9 Image Magic does not provide hardcopy of official receipts for purchases. Members can print out the official receipts for their completed orders from the Member Web Page.

 

2.10 Image Magic shall take legal action to prosecute any Member whom we suspect of making fraud deposits/payments to us. We shall also terminate that member’s membership and bar him/her from any further use of our services.

 

3. Payment

 

3.1 As Image Magic uses prepaid system, an order will be process once the payment is made. Members must email (admin@imagemagic.com.my) or fax (03-2032 4324) a copy of the bank deposit slip/ funds transfer slip / statement as proof of deposit and verification purposes.

 

3.2 Payment methods:

 

(i) CASH BANK-IN / INTERBANK FUNDS TRANSFER to Image Magic Digital Printing Services and deposited into All payments should be made to the following Bank Account :

 

Account Name: Image Magic Digital Printing Services (001405342-T)

 

Bank Name : MAYBANK Berhad

 

Account Number: 5143 5670 6126

 

Bank Address: Ground Floor, Jalan Sultan Ismail, Wisma Genting, Kuala Lumpur

 

Swift code: MBBE KLMY

 

(ii) CHEQUE made payable Image Magic Digital Printing Services. Please be aware that we will not begin production until we have received the payment. As we have no influence on the posting systems and processing time of the banks, this may take up to 2 working days (excluding Saturday, Sunday and holidays).

 

(iii) CREDIT CARD: VISA or Mastercard through our appointed money transfer gateway NETBUILDER (M) SDN BHD (www.netbuilder.com.my).

 

(iv) By online emailing credit card payment link. Any additional charge for the order or customer order through our customer service , member can request our customer service to email the credit card online payment link by using email.

 

(iiv) Paypal 3.3 For top-ups using credit card, we are currently using the services of payment gateway merchant NETBUILDER (M) SDN BHD which accepts only Ringgit Malaysia (RM) currency. The Image Magic website is linked to www.netbuilder.com.my to help you understand more about using online payment.

 

3.4. Members are assured that all information or transactions conducted online with NETBUILDER (M) SDN BHD are automatically encrypted using the Secure SocketsLayer (SSL) protocol with an encryption key length of 256 bits (the highest level commercially available). Therefore, Image Magic Corporation and its employees do not have access to any Member's private information other than information voluntarily stated in the registration form.

 

3.5. Official Receipts for completed orders can be downloaded and printed out as reference from the Receipt page.

 

3.6 Members who overpaid for less than RM10.00 will be forfeited automatically and is not refundable. The overpaid amount also cannot be used for next order.

 

4. Pricing / Delivery

 

4.1 There is no surcharge for standard delivery. Our production periods: Standard production: process days* – your order, artwork ready for printing and payment have to be with us by 5pm from Monday to Friday and 12pm for Saturday Rush Order production: 1 day earlier for standard production/ working days* – your order, artwork ready for printing and payment have to be with us by 5pm from Monday to Friday and 12pm for Saturday. Our delivery periods: Standard delivery: 1-2 working days (depends on the location of delivery) The above-mentioned working days is exclusive of Sunday and Public Holiday. Working days are from Monday to Friday.

 

4.2 Exact reprints will be charged at the same price.

 

4.3 Services, products and pricing is subject to change from time to time.

 

4.4 All goods are delivered to Image Magic Members by Image Magic 's appointed courier service company/ employees of Image Magic.

 

4.5 Image Magic will not liaise with any customer on Member's behalf.

 

4.6 Image Magic will entertain requests for rushed deliveries through call in or email. For special arrangements, Members are required to write in or call Customer Service with their enquiry.

 

4.7 West Malaysia and East Malaysia charges will be different. The prices we charge is based on the location where Members choose to ship the goods to.

 

4.8 Self collection of your order at Image Magic’s office is allowed. However, it will not be entitled for any discount. If members do not collect the goods within 30 days, Image Magic will dispose the related goods and no refund or reprints will be made. We will not be responsible for the printed item if Members fail to collect them in the time given which is 30 days.

 

4.9 Additional delivery cost will be charged if or when necessary for the reason listed below

 

a. Customer given the wrong delivery address/ area.

 

b. Customer would like to change the delivery address or self- collection at Image Magic’s office after the goods is shipped out.

 

c. The delivery address where courier services are not available.

 

d. Customer requests special delivery time (not during office hour)

 

e. Customer is not available to receive the goods during the expected delivery time and date.

 

f. Courier to overseas.

 

g. Other unexpected situation or request by Members.

 

4.10 It is advisable for Members to fill in a full and complete shipping address to ease the delivery process. Any address with just a PO BOX stated will not be entertain, this is because some courier company will not be able to deliver the product to Members.

 

4.11 Goods delivered to Image Magic Members are packed according to Image Magic’s standard packing. Once goods have left our premises, they are no longer the responsibility of Image Magic Digital Printing Services. If there are any discrepancies in the print quality or quantity of goods, Members are advised to call the Image Magic Customer Service to lodge a complaint.

 

 

5. Artwork File Preparation / Transfer

 

5.1 All artworks should be saved into individual files and according to each order.

 

5.2 All artworks must be sent to Image Magic through the Internet or by courier service.

 

5.3 Due to the different color displays on various monitors, printed color of end product may differ from what appears on screen. Therefore, Image Magic will not be responsible for color discrepancies in the end product as a result of member’s reliance on the said color displays instead of Image Magic’s CMYK Color Reference manual to set his/her colors for output.

 

5.4 Image Magic will not be responsible to reprint nor refund cause by the artwork file submission by Member due to the following reasons:

 

a. for any misplacement, pictures blur, spellings or typo error on customer's artwork.

 

b. any content fills up with overprint (font, picture and etc) which will not be printed out in final product.

 

c. printing file must be save as CMYK four-color format, if artwork file is RGB, Pantone color or other color format, Image Magic will convert it to CMYK four color format. Color variance caused by the conversion will be considered as acceptable by Member.

 

d. Picture, text and etc cannot be too close to the bleeding line, allowance of 3mm++ is a must to avoid post press error. (cutting)

 

e. Font less than 8pt will result in blur and cannot be seen clearly.

 

f. All C100, M100, Y100 and K100 percent (5) cannot be more than 250%. It will result in overlap problem and etc. For solid black color, the code is C50 and K100.

 

g. Draw of line and curve less than 0.076mm /0.25pt will result in break line or not printed.

 

h. Text and picture should retain at least 10mm from book center position pine area or cutting area for booklet print.

 

5.5 Guidelines and artwork specifications are included on IMAGE MAGIC Website, members are required to prepare their file accordingly, failure to do so will result in mistakes shown on the end product in which IMAGE MAGIC will not be responsible for as we print based on the file sent by our Members. 

 

5.6 Late submission of artwork will definitely result in later delivery. In the case of late submission of artwork, Image Magic reserves the right to negotiate a new delivery date, propose additional charges for "rush work", or decline the job altogether.

6. Refund / Reprint

6.1  Image Magic will only refund or reprint the goods if it arrives at the hand of the Members in a damaged conditions. Image Magic will not refund nor reprint the product if there is any mistakes detected on the content of the print due to the carelessness of the Members for not checking the files properly before submitting it to us.  Image Magic is not responsible for any other loss.

 

6.2 In any case of damaged goods, Members are first required to take a digital photo as proof the moment the parcel or products arrived at the hand of Members. Members can then email the picture to us at admin@imagemagic.com.my . We will take the appropriate action and get back to Members as soon as possible.

 

6.3 Full payment amount shall be refund to Member who paid by cash, cheque or bank transfer. For Member who paid by credit card or paypal, the refund amount is only after deduction of 3% service charge from the total payment amount.

a. Entire Agreement/No Waiver. These Terms & Conditions constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by IMAGE MAGIC