Image Magic does not provide layaway, instalment reservation or cash-on-delivery payment for normal online and custom printing orders.

Customers can use one of the following four payment methods, subject to the options displayed during checkout or approved by Image Magic.

Select Bank Transfer / Cash Deposit during checkout, complete your order and note the final amount and Image Magic order number.

Where to send the payment receipt

Email: [email protected]

WhatsApp: 012-651 2849

Please include:

• Image Magic order number.
• Customer or company name.
• Amount paid.
• Payment date and time.
• Bank transaction or reference number.
• A clear payment receipt or screenshot.

Cheque payment is available only when Image Magic has accepted the arrangement. It should not be treated as an instant payment method.

Cheque instructions

• Make the cheque payable to Image Magic Printing Sdn Bhd.
• Write the Image Magic order or quotation number on the reverse side where appropriate.
• Email a copy of the cheque or deposit slip to [email protected] .
• You may also send the payment proof through WhatsApp at 012-651 2849 .
• Allow sufficient time for the cheque to clear through the banking system.

Select the available online payment option during checkout. Supported card, online banking and e-wallet payments are processed through the payment gateway presented on the payment page.

Image Magic uses Fiuu, formerly known as Razer Merchant Services, for supported online payment channels. Older screenshots may still show the former Razer branding.

Browser pop-up or redirect

The payment page may open as a secure redirect, a new browser window or a pop-up. When your browser blocks it, allow pop-ups for the Image Magic checkout page and try again.

Successful payment

After successful payment, the gateway should return you to the Image Magic website and display or send a payment confirmation. Save the order number and transaction reference.

Payment failed, cancelled or interrupted

A cancelled, timed-out, failed or abandoned transaction does not confirm payment.

Customers may pay using a participating Malaysian bank application or compatible e-wallet by scanning the official Image Magic DuitNow QR code shown below.

Payment confirmation and production confirmation are separate stages.

Payment completed but no confirmation received

Contact Image Magic and provide:

• Image Magic order number.
• Amount paid.
• Payment date and approximate time.
• Payment method.
• Transaction reference.
• Payment screenshot or receipt.

Tax invoices and receipts

Eligible tax invoices are normally available from the customer account after the order reaches the applicable shipped status. Payment receipts are made available according to the order and payment status.

A bank receipt, DuitNow screenshot, card statement or payment-gateway confirmation is not the same document as an Image Magic tax invoice.

Check billing details before ordering

• Customer or company name.
• Company registration number where required.
• Billing address.
• Attention person.
• Telephone number.
• Email address.

Underpayment

When the amount received is lower than the confirmed order total, the order remains on hold until the outstanding balance is paid and verified.

Overpayment or duplicate payment

Contact Image Magic with the order number and transaction evidence. Our team will review the difference and confirm the appropriate correction, refund or other agreed solution.

Approved refunds

Approved refunds are normally returned to the original payment method within seven business days after approval and any required product return or inspection.

Banks, card issuers and payment providers may require additional time to display the refunded amount.

Follow these precautions whenever you pay for an Image Magic order.