1. Select a product from our website.
2. Choose the required size, material, printing, finishing and quantity.
3. Click the order button and upload your artwork, use the online design option where available, or select Upload Later.
4. Sign in or register when prompted.
5. Confirm the delivery and billing information.
6. Select an available payment method and complete payment.

Your production schedule begins only after payment, print-ready artwork and all necessary order information have been received and approved.

See our step-by-step online ordering guide for more information.

Please sign in or register when requested during the ordering process. An account allows you to review orders, monitor order status, access eligible invoices and receipts, and keep your billing and delivery information available for future orders.

Use an active email address and contact number so our team can contact you quickly when there is an artwork, payment, production or delivery issue.

Yes. Select Upload Later when that option is available. Complete the order and provide your order number when sending the artwork later.

The production period does not begin when an order is waiting for artwork. Production begins only after the final print-ready file has been received, checked and approved.

Yes. Contact us when the required specification is not listed on the product page. Please provide:

• Product type and finished size.
• Required quantity.
• Material or paper preference.
• Printing sides and colours.
• Finishing or fabrication requirements.
• Required delivery date and delivery location.
• Artwork or a reference image, where available.

Our team will confirm whether the request is possible and provide a quotation or suitable alternative.

Minimum quantities vary according to the product, material, printing process and finishing method. Digital printing is generally suitable for smaller quantities, while some offset, packaging and customised products require a higher minimum quantity.

The available quantities and prices are shown on each product page. Contact us for a custom quantity that is not displayed online.

An order is normally considered ready for production after all of the following have been completed:

• Full payment has been successfully received.
• The final print-ready artwork has been received.
• Artwork issues have been resolved.
• The selected specifications and quantity have been confirmed.
• Required delivery and customer information is complete.

An order number or payment confirmation alone does not mean that production has started when artwork or other required information is still outstanding.

A correctly prepared PDF is preferred for most print jobs because it can preserve the page size, fonts, vector elements and image placement.

High-resolution JPEG or TIFF files may also be suitable for flattened artwork. AI and EPS files may be accepted when fonts are outlined and linked images are embedded.

Microsoft Word, Excel, PowerPoint and Publisher files can change when opened on a different computer. Convert them into a correctly sized PDF before submission wherever possible.

Review our artwork help and print-file specifications before uploading.

Bleed is the part of the artwork that extends beyond the final cutting line. It helps prevent unwanted white edges when a printed product is trimmed.

Most standard printed products require 3mm bleed on every side. For example, an A4 finished size of 210mm × 297mm normally becomes 216mm × 303mm after adding 3mm bleed to all four sides.

Some products require a different bleed, safe zone or template. The specification shown on the product page or official product template always takes priority.

See the complete Image Magic bleed and safe-area guide .

Keep names, telephone numbers, logos, QR codes and other important content inside the safe area. For many standard products, a minimum distance of 5mm from the finished edge is recommended.

Binding, folding, eyelets, stitching, drilling and special finishing may require a larger safe margin. Follow the relevant product template when one is provided.

For most products viewed at close distance, images should normally be prepared at 300 PPI at the intended print size.

Enlarging a small image does not create missing detail. A picture that looks clear on a mobile phone or screen can still appear blurred or pixelated when printed.

Large-format banners and displays may use a lower effective resolution because they are viewed from farther away. The acceptable resolution depends on the final size and normal viewing distance.

Prepare artwork in CMYK where possible because commercial printing normally uses CMYK inks or toners.

RGB is designed for screens and can display bright colours that are outside the printable CMYK range. RGB files may be converted to CMYK during production, and some colours may become less bright or shift in appearance.

Pantone or spot-colour matching is only available when the selected product and printing process specifically support it.

The online uploader generally accepts files up to the displayed upload limit. When the file is too large:

1. Select Upload Later, where available.
2. Complete the order.
3. Contact our team and provide the order number.
4. Share the artwork using a secure file-transfer or download link.

Do not send unrelated files. Clearly name the artwork using the order number, product name, front/back and page sequence where applicable.

Our standard prepress check may review basic technical matters such as:

• Page size and orientation.
• Bleed and safe-area concerns.
• Obvious image-resolution issues.
• Basic file opening or missing-page problems.
• Whether the supplied artwork broadly matches the selected product specification.

The standard check does not automatically include proofreading, grammar checking, translation, design correction, content verification or confirmation of telephone numbers, prices, dates, names and addresses.

Unless the product specification states otherwise, supply one PDF containing individual pages in normal reading order:

• Page 1 should be the front cover.
• The final page should be the back cover.
• All pages should have the same page size.
• Include the required bleed on every page.
• Keep important content away from binding, folding and trimming areas.

Do not manually impose printer spreads unless our team or the product template specifically requests them. Binding types such as Wire-O, perfect binding and hardcover production may require additional inner margins.

An exact match cannot normally be guaranteed. Screens produce colour using light, while printing uses ink or toner on a physical material.

The final appearance may be affected by:

• Screen brightness and calibration.
• RGB-to-CMYK conversion.
• Paper or material colour and texture.
• Gloss, matt or uncoated surfaces.
• Printing machine and production process.
• Lamination and other finishing.

Customers requiring closer colour control should discuss colour expectations and physical proofing before full production.

A digital proof is mainly used to review layout, positioning, orientation, page order and visible content. It is not normally an exact colour proof, material sample or finishing sample.

When approving a proof, check all text, telephone numbers, addresses, QR codes, dates, prices, page order, image placement and product specifications.

Production may begin after approval, so changes may no longer be possible once the file has been released.

A physical proof or material sample may be available for selected products. Charges, minimum quantities and production time may apply.

A proof produced using a different machine, material or finishing process may not represent the final bulk production exactly. Ask our team to explain the type of proof available before ordering.

Yes. Commercial printing, cutting, folding, creasing, binding and finishing involve normal production tolerances. Very thin borders or content positioned too close to an edge can make small variations appear more obvious.

Extend backgrounds into the bleed and keep important content inside the safe area. Avoid using very narrow borders close to the final cutting line.

Image Magic will aim for a commercially consistent result, but an exact match between separate production batches cannot always be guaranteed.

Small differences may occur because of material batches, machine calibration, ink or toner, humidity, finishing, manufacturing tolerances and changes to the supplied artwork.

Inform our team that the job is a repeat order and provide the previous order number before production.

Depending on the available checkout options, payment may be made using:

• Online bank transfer.
• Bank deposit.
• DuitNow QR.
• Credit or debit card.
• Supported online banking or e-wallet options.

Card and supported online payments are processed through the payment gateway presented during checkout.

See the complete online payment guide before making a manual transfer.

Image Magic does not normally provide cash on delivery. Online and custom printing orders are generally subject to full payment before production.

Credit terms are only available to approved corporate customers after written approval and completion of the required account assessment. Placing repeat orders does not automatically create a credit account.

Payment is one of the requirements, but production also requires approved print-ready artwork and complete order details.

A manual transfer may require time to appear in our bank account. Interbank GIRO transfers may take longer than instant transfers.

Production will not begin while there is an artwork issue, missing information, unpaid balance or payment that has not been verified.

Send payment proof to:

Email: [email protected]

Include the Image Magic order number, customer name and paid amount. Where the bank allows a payment reference, enter the order number.

Eligible tax invoices and receipts can normally be accessed from the customer account after the order reaches the applicable shipped or completed stage.

Approved refunds are normally returned to the original payment method within the processing period stated in our return policy. Banks, card issuers and payment providers may require additional time to display the refunded amount.

Read the Return, Reprint and Refund Policy for claim requirements and refund conditions.

Production time varies by product, quantity, material, finishing, artwork condition and current production capacity.

The stated production period normally begins after:

• Full payment has been verified.
• Final artwork has been approved.
• All product specifications are confirmed.
• Required customer and delivery details are complete.

Production days are separate from courier transit days. Weekends and public holidays may not be counted unless specifically stated.

Selected products may offer express production, subject to quantity, artwork readiness, material availability, finishing requirements and current production capacity.

Contact us before placing and paying for an urgent order. An urgent completion date is only confirmed when our team accepts it in writing.

Available delivery methods may include:

• Appointed parcel courier for suitable products.
• Lalamove for suitable Klang Valley deliveries.
• Image Magic delivery arrangement where available.
• Self-collection from our Wisma Cosway shop.
• DHL Express for eligible Singapore orders.

The options shown during checkout depend on the product, packed dimensions, weight, delivery area and applicable restrictions.

Review the Image Magic delivery schedule for more information.

No. Production time and courier transit time are separate.

Courier estimates are not guaranteed arrival dates. Delivery may be affected by location, remote-area handling, public holidays, weather, transport disruption, incorrect addresses and courier capacity.

A tracking number is normally provided after the parcel has been collected and processed by the appointed courier. Tracking may not update immediately when a shipping label is first created.

Request an address change before dispatch. Once the courier has collected the parcel:

• The address change may not be possible.
• Courier approval may be required.
• An address-correction fee may apply.
• The delivery estimate may be extended.

Yes. Select self-collection when it is available for the product. Wait until you receive confirmation that the complete order is ready before travelling to our shop.

Collection location:
Image Magic Printing Sdn Bhd
Lot 3.34, 3.35 and 3.86, Level 3
Wisma Cosway, 88 Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia

Business hours:
Monday to Friday: 9:00 am–6:00 pm
Saturday: 9:00 am–1:00 pm
Sunday and public holidays: Closed

Visit our contact and shop-location page for directions.

Eligible Singapore orders are normally delivered using DHL Express. Singapore delivery is available only when the product is accepted for international shipping and a delivery charge is shown or confirmed.

Large, rigid, fragile and unusually shaped products may have special restrictions. Examples include:

• Foam board and PP hollow board products may require Lalamove or self-collection.
• Giant paper bags may be restricted to self-collection.
• Woven bags may be restricted to West Malaysia.
• Large display stands and oversized products may require a separate quotation.

Products using different delivery methods may need to be ordered separately.

Read our Singapore Shipping Policy before placing an international order.

Contact Image Magic immediately. A change or cancellation may be accepted only before production, material preparation, personalisation or outsourcing has started.

Once production has started, the order may no longer be changed, cancelled or refunded. This may include:

• Artwork released to production.
• Material ordered, cut or prepared.
• Printing, cutting or finishing started.
• Numbering, personalisation, engraving or variable data started.
• Work transferred to an external supplier.

Charges may apply for artwork, proofs, materials or work already completed.

Report the issue within seven calendar days from the recorded delivery date.

Provide:

• Image Magic order number.
• Customer name and contact number.
• A clear description of the issue.
• Clear photographs or videos of the affected products.
• The estimated quantity affected.
• Photographs of the parcel, packaging and courier label when delivery damage is involved.

Keep all affected products and original packaging until the investigation has been completed.

A claim may be considered when there is a confirmed:

• Printing or manufacturing defect.
• Material delivery damage.
• Incorrect product, material, size or finishing.
• Missing item caused by a packing error.
• Material difference from the confirmed order specification or approved proof.
• Shipment permanently lost by the courier.

Where only part of the order is affected, the remedy will normally apply to the confirmed affected quantity.

Available remedies may include reprinting, replacement, partial refund, full refund or another reasonable agreed solution.

Custom-made and personalised products cannot normally be returned because of:

• Change of mind.
• Wrong size, material, quantity or finishing selected.
• Spelling or content errors in approved artwork.
• Low-resolution customer-supplied images.
• Design preference after printing.
• An event or promotion being changed or cancelled.

This restriction does not remove the customer's remedy for a confirmed Image Magic production error, incorrect product, delivery damage or courier loss.

Review the full Return, Reprint and Refund Policy .

When tracking shows an unusual delay, contact Image Magic so an enquiry can be submitted to the courier. A parcel is treated as permanently lost only after the courier confirms or completes the relevant investigation.

A confirmed lost shipment may qualify for a reprint, replacement or refund according to the return policy.

Courier delivery dates are estimates. Customers should allow enough time for payment, artwork approval, production, packing and delivery before an event or campaign date.

Artwork may be retained temporarily for operational, production and record purposes, but Image Magic does not provide permanent customer-file storage.

Files may be archived or deleted periodically. Customers must keep their own source files, fonts, linked images, print-ready PDFs and final approved artwork.

For repeat orders, provide the previous order number. Our ability to retrieve an older production file is not guaranteed.

Contact our team using the following details:

Telephone: +603 2072 6323 +6012 651 2849

Email: [email protected]

Business hours:
Monday to Friday: 9:00 am–6:00 pm
Saturday: 9:00 am–1:00 pm
Sunday and public holidays: Closed

Include the product name, quantity, size, required date and delivery location when requesting a quotation. Include the order number when asking about an existing order.