Yes. We offer artwork services for a fee. Please call or email us for a quotation.

Yes. We provide online PDF proof checking. If you need a printed sample proof, you may request it for a small fee. The sample will be printed in full colour according to your file.

No. Changes cannot be made once your artwork is submitted for printing.

No. Screen colour (RGB) and print colour (CMYK) are different, and 100% colour matching is not possible with current printing technology. Results may vary across devices and printing conditions.

You may print as long as the content complies with Malaysian printing and publication laws. We do not print materials containing offensive literature or images, including politically, religiously, or racially sensitive content. Customers are responsible for their artwork content and any infringement.

We will not edit unless requested. If changes are requested, extra charges may apply depending on design complexity.

Yes. Bleed is required, commonly 3mm, to avoid white edges during cutting.

For best print quality, use 300dpi or higher.

PDF or Adobe Illustrator file is recommended. Please outline all text and embed all images to avoid missing links or fonts. Ensure the artwork is not set to overprint unless intended.

Not exactly. Monitors display in RGB while printing uses CMYK. Matching is typically up to around 80%. If you need better matching, you may provide a digital proof and we will try to match as closely as possible. Sample proofing fees may apply.

Create a separate layer or area for hot stamping or spot UV in 100% black, at the same size as the original artwork in PDF or AI format. Spot UV is typically laminated. Hot stamping does not require lamination. For offset business cards, lamination is recommended for better results. Contact us for details.

Many internet images are low resolution, often 72dpi, and may appear pixelated when printed. For best results, use your own high-resolution images or carefully check image quality before submitting final artwork.

Prepare the file page-by-page, such as Page 1, Page 2, and so on. For a 12-page booklet, supply pages in order from 1 to 12. For more guidance, refer to the Add-On column under Short Run Booklet Printing.

Up to 310mm × 445mm including bleed.

Please refer to our Payment Options.

An Order Sheet is issued for every order. After full payment, within 24 working hours you can print your Tax Invoice and Official Receipt from the order status page. If you cannot print it after 24 working hours, please contact customer service.

All transactions through FIUU are in Ringgit Malaysia (RM).

Yes. Log in, then go to My Profile to update your account information.

Go to Login/Register and click “Forget Password”. Enter the required details and your password reset will be emailed.

Please email [email protected] to request account deletion.

Yes. Pricing reduces as order quantity increases.

Yes. 3mm bleed is recommended to avoid white edges during cutting.

No. You will need to order separately.

Please refer to our Delivery Schedule. Contact customer service for Rush Orders.

Generally yes. Lamination helps protect your product.

Yes. Please contact [email protected] or WhatsApp +6012 651 2849 for details.

Up to 310mm × 440mm.

70gsm to 310gsm. Not recommended for textured paper.

Click here (PDF) to view refill guidelines.

Order completion includes production time plus delivery time. Production time is shown on each product calculation page. Please refer to our Delivery Schedule. We will email you delivery status updates. If you do not receive your goods as scheduled, contact us immediately.

Arrival time depends on courier routing. Some areas may take longer due to geography or demand. You can track shipments via your Member Online Account, including order history, status and consignment number.

Yes. Rush service is available. Please call us and our sales representative will assist you. Rush service fees are non-refundable once paid.

Our courier delivers to all states in Malaysia. Some areas may require longer delivery time.

Yes. Self-collection is available. Self-collection orders are not entitled to delivery discounts.

We do our best to deliver on time, but we cannot guarantee 100% punctuality as courier performance and location factors may vary.

Email [email protected] or WhatsApp +6012 651 2849. Please provide your order reference number and details of the issue.

Most goods are packed in cartons labelled with customer and delivery information. Large format prints, such as banners and buntings, are packed in hard round paper cartons.

• Courier outlet inconsistency in your area
• Delivery day falls on Saturday
• Courier outlet closed for a public holiday
• Production delays

Orders can be made via our website or email. If you need a product not listed on the website, email your specifications to request a quote and sample printing.

1. Click on the product you want.
2. Design online or upload your file.
3. Register or log in and confirm artwork online.
4. Confirm order and make payment.

You cannot cancel or change once submitted. Please check artwork and order details carefully.

If you find an artwork error after submission, contact customer service immediately to put the job on hold. This may cause delays. Pending jobs must be resolved within 14 days or the order may be void. Payments are non-refundable.

Log in to your account and check job status. Our operator will acknowledge and update the status.

Email [email protected] within 7 days after receiving your order, including your order number and reasons.

Please take note: We are not responsible for typos, images, or design errors introduced by customers. We print based on final files submitted. Reprint or refund is provided only for confirmed damage on arrival.