Artwork

Do you offer artwork services?

Yes. We offer artwork services for a fee. Please call or email us for a quotation.

Does Image Magic provide artwork proof checking services?

Yes. We provide online PDF proof checking. If you need a printed sample proof, you may request it for a small fee. The sample will be printed in full colour according to your file.

Can I change my design after confirmation of printing?

No. Changes cannot be made once your artwork is submitted for printing.

Will the printed colours match 100% to my artwork on screen?

No. Screen colour (RGB) and print colour (CMYK) are different, and 100% colour matching is not possible with current printing technology. Results may vary across devices and printing conditions.

Can I use Image Magic to print anything I need?

You may print as long as the content complies with Malaysian printing and publication laws. We do not print materials containing offensive literature or images, including politically, religiously, or racially sensitive content. Customers are responsible for their artwork content and any infringement.

Can you edit my name card design?

We will not edit unless requested. If changes are requested, extra charges may apply depending on design complexity.

Do I need bleed for artwork?

Yes. Bleed is required (commonly 3mm) to avoid white edges during cutting.

What image resolution is recommended?

For best print quality, use 300dpi or higher.

What file format should I provide for printing?

PDF or Adobe Illustrator (with text outlined and all images embedded) to avoid missing links or fonts. Please ensure the artwork is not set to overprint unless intended.

Will the final output colour be similar to my monitor?

Not exactly. Monitors display in RGB while printing uses CMYK. Matching is typically up to around 80%. If you need better matching, you may provide a digital proof and we will try to match as closely as possible. Sample proofing fees may apply.

If I want hot stamping or spot UV on my name card, how should I provide the artwork?

Create a separate layer/area for hot stamping or spot UV in 100% black, at the same size as the original artwork (PDF/AI). Spot UV is typically laminated. Hot stamping does not require lamination. For offset business cards, lamination is recommended for better results. Contact us for details.

Can I use images from the internet for printing?

Many internet images are low resolution (often 72dpi) and may appear pixelated when printed. For best results, use your own high-resolution images or carefully check image quality before submitting final artwork.

How do I prepare booklet files for printing?

Prepare the file page-by-page (Page 1, Page 2, etc.). For a 12-page booklet, supply pages in order from 1 to 12. For more guidance, refer to the Add-On column under Short Run Booklet Printing.

What is the maximum size for digital printing?

Up to 310mm × 445mm including bleed.

Accounts & Payment

How do I pay for my order?

Please refer to our Payment Options.

Will I receive a Tax Invoice and Official Receipt?

An Order Sheet is issued for every order. After full payment, within 24 working hours you can print your Tax Invoice and Official Receipt from the order status page. If you cannot print it after 24 working hours, please contact customer service.

For credit card, what currencies are supported by FIUU?

All transactions through FIUU are in Ringgit Malaysia (RM).

Can I update my account information?

Yes. Log in, then go to My Profile to update your account information.

What if I forget my password?

Go to Login/Register and click “Forget Password”. Enter the required details and your password reset will be emailed.

Account deletion

Please email [email protected] to request account deletion.

Product & Price

Do you offer discounts for large orders?

Yes. Pricing reduces as order quantity increases.

Do I need bleed for artwork?

Yes. 3mm bleed is recommended to avoid white edges during cutting.

Can I split a 10pcs order into 2 or more designs?

No. You will need to order separately.

What is your turnaround time?

Please refer to our Delivery Schedule. Contact customer service for Rush Orders.

Is lamination better than non-lamination?

Generally yes. Lamination helps protect your product.

Can I request a custom size not shown on the website?

Yes. Please contact [email protected] or WhatsApp +6012 651 2849 for details.

What sheet size can run on the digital press?

Up to 310mm × 440mm.

What paper weight can the digital press handle?

70gsm to 310gsm. Not recommended for textured paper.

How do I refill a pre-inked stamp?

Click here (PDF) to view refill guidelines.

Delivery

How long does delivery take?

• Order completion includes production time + delivery time. Production time is shown on each product calculation page.
• Refer to our Delivery Schedule.
• We will email you delivery status updates. If you don’t receive your goods as scheduled, contact us immediately.

What time can I expect delivery?

Arrival time depends on courier routing. Some areas may take longer due to geography or demand. You can track shipments via your Member Online Account (order history, status and consignment number).

Do you provide rush delivery?

• Yes. Rush service is available. Please call us and our sales representative will assist you.
• Rush service fees are non-refundable once paid.

Which areas do you cover?

Our courier delivers to all states in Malaysia. Some areas may require longer delivery time.

Can I self-collect from your office?

Yes. Self-collection is available (not entitled to delivery discounts).

Do you guarantee punctual delivery?

We do our best to deliver on time, but we cannot guarantee 100% punctuality as courier performance and location factors vary.

What should I do if I don’t receive my order on time?

Email [email protected] or WhatsApp +6012 651 2849. Provide your order reference number and details of the issue.

How are goods packed?

• Most goods are packed in cartons labelled with customer and delivery information.
• Large format prints (banners/buntings) are packed in hard round paper cartons.

What can cause delivery delays?

• Courier outlet inconsistency in your area
• Delivery day falls on Saturday
• Courier outlet closed for a public holiday
• Production delays

My Order

How do I place my order?

Orders can be made via our website or email. If you need a product not listed on the website, email your specifications to request a quote and sample printing.

1. Click on the product you want
2. Design online or upload your file
3. Register or log in and confirm artwork online
4. Confirm order and make payment

Can I cancel or change my order?

• You cannot cancel or change once submitted. Please check artwork and order details carefully.
• If you find an artwork error after submission, contact customer service immediately to put the job on hold. This may cause delays. Pending jobs must be resolved within 14 days or the order may be void. Payments are non-refundable.

How can I track my order?

Log in to your account and check job status. Our operator will acknowledge and update the status.

What if I’m dissatisfied with my order?

• Email [email protected] within 7 days after receiving your order, including your order number and reasons.
• Please take note: We are not responsible for typos, images, or design errors introduced by customers. We print based on final files submitted. Reprint/refund is provided only for confirmed damage on arrival.